Shipping Policy
We ship all over the world with all the major shipping companies.
See the average delivery times below:
Mainland USA: 2-5 business days
Hawaii, Alaska & islands: 4-10 business days
UK & Ireland: 2-3 business days
Europe: 5-8 business days
Failed or Missing Delivery:
If the package cannot be delivered to the given shipping address due to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (Ice Tub) at the customer's expense.
Items Not Received But Tracking Shows Delivered:
Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address. The shipping company will only mark the package as delivered once they deliver it to the address you provided. If your order is marked as delivered and you didn't receive it, we suggest checking your mailbox, contacting your local post office or calling the delivery company.
Tracking & Estimates:
You'll receive tracking when your order ships out, usually within 1-3 days after the order is placed (unless it is a pre-order). Please note that we cannot guarantee the delivery date and time frame, since it's in the hands of the shipping company, the times stated above and at checkout are estimates from the courier itself and based on averages. You can always reach us at support@ice-tub.com for assistance.
Denied Packages from Customs
We do not refund or cover duties / import charges. It is each customer's responsibility to pay their countries import fees and taxes. If you decline to pay your duties and your order is returned to us, we will refund you the purchase price amount less all shipping/customs charges. The exact amount will be given to you via email when receiving your returned amount.
Please note: when a package is returned to us, we pay the shipping twice. Once when we originally ship it to you and once when we return it. Both of these shipping costs will be deducted from your refund amount.